Conditions & privacy
Terms & Conditions
1. Welcome to Structool
Thank you for visiting Structool Pty Ltd. By using our website, or requesting a quote, you agree to these Terms and Conditions. Please read them carefully as they outline your rights and obligations when dealing with Structool.
2. What These Terms Cover
These Terms apply to all interactions with Structool, including website use, quotes, orders, and services provided by Structool Pty Ltd [ABN 67 671 369 841].
3. Key Definitions
- Structool: Structool Pty Ltd, its successors and assigns.
- Customer: Any individual, company, or entity requesting goods or services from Structool.
- Goods: All products supplied or sold by Structool.
- Services: Any repair, maintenance, or related work provided by Structool.
- Quote: Any price estimate or proposal issued by Structool.
4. Using Our Website Responsibly
Our website is provided for general information, quote requests, and communication. While we aim for accuracy, we do not guarantee that all content is error-free or uninterrupted. Users must not engage in unlawful activities, transmit harmful content, or interfere with site functionality.
5. How We Handle Quotes and Orders
- Quotes are indicative only and do not constitute a binding offer.
- Pricing may change until an official order confirmation or invoice is issued.
- Structool reserves the right to accept or reject any order at its discretion.
- By placing an order, you confirm that you have read and understood these Terms.
6. Pricing, Payment and Ownership
- All prices are in Australian Dollars (AUD) and exclude GST unless stated otherwise.
- Payment terms are specified on your invoice or quotation.
- Ownership of Goods remains with Structool until full payment is received.
- Interest may be charged on overdue amounts as permitted by Western Australian law.
7. Delivery and Risk Management
- Delivery dates are estimates only; Structool is not liable for delays beyond its control.
- Delivery occurs when Goods leave Structool’s premises or are collected by the Customer.
- Risk in Goods passes to the Customer upon delivery or collection.
- Customers are responsible for proper storage and insurance after delivery.
8. Our Commitment to Quality and Repairs
- Structool will exercise reasonable care and skill when performing Services.
- Customers must provide accurate information about equipment and known issues.
- Structool is not liable for pre-existing faults or issues outside the agreed scope of work.
- Customers should inspect repaired equipment promptly and report any issues within a reasonable time.
9. Your Consumer Rights
- Structool complies with the Australian Consumer Law (ACL).
- Where liability cannot be excluded, Structool’s responsibility is limited to:
(a) replacing or resupplying Goods;
(b) repairing Goods; or
(c) refunding the amount paid. - Structool is not liable for indirect or consequential loss, including business interruption or loss of profit.
10. Intellectual Property and Content Use
All content, images, and materials on the Structool website remain the property of Structool. You may not copy, reproduce, or distribute any content without written consent.
11. Privacy and Data Protection
Structool collects and manages personal information in accordance with the Privacy Act 1988 (Cth). For details, please refer to our Privacy Policy.
12. Limiting Our Liability
To the maximum extent permitted by law, Structool excludes liability for any indirect or consequential loss arising from the use of our website, products, or services.
13. Updates to These Terms
Structool may update these Terms at any time. The latest version will be published on our website. Continued use of our services constitutes acceptance of any changes.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of Western Australia. Both parties submit to the exclusive jurisdiction of the courts of Western Australia.
15. Contact Structool
For any questions regarding these Terms and Conditions:
📞 Phone: 08 9277 3404
📧 Email: support@structool.com.au
Privacy Policy
1. Introduction
Structool Pty Ltd is committed to protecting your privacy and ensuring your personal information is managed responsibly. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For more details on the APPs, visit www.oaic.gov.au.
2. Our Privacy Commitment
We value your trust and take all reasonable steps to protect your personal information from misuse, interference, and unauthorised access.
3. What Personal Information We Collect
Personal information is any information that identifies you. We may collect:
- Name and business name
- Email address
- Business address
- Phone number
We may also collect limited technical data (such as IP addresses) to maintain website security and performance.
4. How We Collect Your Information
We collect personal information when you:
- Submit a quote request or contact form on our website
- Communicate with us via email or phone
5. Why We Collect Your Information
We collect personal information primarily to:
- Respond to your enquiries
- Provide accurate quotes and services
We may also use your information for related purposes you would reasonably expect, such as improving our services.
6. Sensitive Information
Structool does not collect sensitive information (e.g., health details, political opinions, or membership of associations) as defined under the Privacy Act.
7. Third-Party Services
We may use trusted third-party providers (e.g., hosting and email services) to operate our website and communicate with you. These providers are required to handle your information securely and in compliance with Australian privacy law.
8. Disclosure of Personal Information
Your information may be disclosed:
- To third parties necessary for website operation or enquiry response
- Where required or authorised by law
Structool does not sell, rent, or trade your personal information.
9. How We Protect Your Information
We implement security measures including:
- HTTPS/SSL encryption for form submissions
- Restricted access to authorised personnel
- Regular backups and software updates
10. Access and Correction
You may request access to the personal information we hold about you and ask for corrections or deletion. Identification may be required before access is granted. Access is free, but administrative fees may apply for copies.
11. Keeping Your Information Accurate
We take reasonable steps to ensure your information is accurate and up to date. If you find any inaccuracies, please contact us promptly.
12. Updates to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website.
13. Contact Structool
For privacy enquiries or complaints, please contact:
📍 164 Bannister Road, Canning Vale, WA 6155
📧 support@structool.com.au
📞 08 9277 3404